What Is The IT Operational Maturity Model And Why Its Gaining Importance In 2022
There’s no doubt living in the 21st century that businesses must incorporate IT in their operational model to create a comparative advantage and function efficiently. Your IT will not become operationally mature overnight. A strategy that can achieve such status must be strengthened over many years. Have you ever wondered how maturing has to be a part of your operations? Simply put, part of maturing your operations in today’s time is to gauge your technology’s IT scalability and sophistication in relation to the size and development of your entire business. It can also be applied to other business areas, but we will specifically cover the IT operational maturity model.
You can assess an IT system’s overall dependability, security, and sophistication and see where you stand. That is referred to as an Operational Maturity Level (OML), and it is one of the best techniques to ensure that your technology keeps up with the challenges we all face in the modern digital world.
Why is the IT Operational Maturity Model Gaining Popularity?
It’s not common to find a company whose success doesn’t depend on IT in 2022, whether for the support of staff, partners, clients, or other users. A benchmark known as an IT maturity model can evaluate an IT infrastructure in terms of how well it supports your people, processes, technology, or all three.
Even operational maturity can be considered a strategy. Using an operational maturity model, a strong technology management strategy is built on the ability to see and manage long-term goals in advance.
This assessment does not just check whether your server has enough RAM or the appropriate antivirus software. Operational maturity modeling helps you understand where you are technologically and where you want to be based on your mission and goals. You can use a maturity assessment or an IT maturity model to find gaps between your present situation and your desired future state. This evaluation assists you in mapping out a course on which you can improve over time.
A maturity assessment identifies strengths, weaknesses, opportunities, and threats. It’s better to focus on aligning your company’s strategic and business values, how technology supports the business, how it’s governed, and how well it meets your needs.
The Five Levels of Operational Maturity
Operational Maturity level 1
Businesses will have a beginner’s level of flexibility, technological capability, and marketing potential at Level 1 of operational maturity. They probably follow a “break-fix” strategy, in which decision-makers must take immediate action to keep the company afloat. These quick fixes may work or even be perfected, but as the company grows, it won’t be able to meet the complexities.
However, a business at this level can offer its customers the most fundamental products and services. Everything is functional and, for the most part, trustworthy. In terms of technology, OML 1 businesses will prioritize the maintenance of the IT environment over developing fresh concepts that encourage growth or putting in place a long-term technology strategy.
They frequently don’t have a security plan in place, which puts them at high risk and leaves them open to cyberattacks. Mid-size businesses that adhere to OML 1 standards employ management techniques that produce subpar financial results. They might also have slow growth rates.
Operational Maturity level 2
A business at level 2 of its operational maturity starts to understand the limitations of its technology. They observe that processes are not as effective as they could be and realize that the break-fix approach to IT will not scale as their company expands. Due to the nature of their technology, downtime is probably creating obstacles, and neither technological nor organizational flexibility has been developed to support the business. OML 2 companies start looking into options to implement an IT strategy even though they don’t have a complete one.
Operational Maturity level 3
Companies at the third level of operational maturity adopt OML 2’s recognitions and start to put them into practice. Along with some budgeting, some controls, policies, and procedures for technology will start to be implemented. This enables both higher service quality and better financial results. This level is the starting point for how technology can be used to support you run your company more efficiently and continue on the upward trajectory you had in mind.
Operational Maturity level 4
As previously stated, OML 4 is the point at which your technology strategy begins to take you above and beyond. There are full policies, procedures, and controls in place, as well as a proper strategy that includes things like Quarterly Business Reviews, budgeting, and other reporting. Once these plans are in place, the strategy for moving forward can be implemented. Companies on the fourth level of operational maturity abandon the break-fix model in favor of using technology as a tool to grow their businesses. This boosts employee and customer satisfaction, as well as the profitability of your business.
Operational Maturity level 5
This level is similar to OML 4, but the fundamental strategies implemented in 4 can now be fully utilized in operational maturity level 5. This is the innovation stage. IT strategy is fully integrated into the overall company vision and can be used to create new service or revenue channels. Businesses at OML 5 see technology as the ever-changing growth tool that it is, and they are constantly assessing how they can incorporate it into their company strategy to improve their operations.
Ensure an Application Centric IT
Shift your focus from maintaining the system to providing value to the organization if you have a reliable, largely effective infrastructure. IT management and staff may need to change their ways of thinking to accomplish this. The good news is that the transition to operational maturity will largely involve a shift towards tighter cross-functional transparency and collaboration instead of struggling to acquire resources if you are at the level where your infrastructure is stable and your IT performance is adequate.
By now, you must know that operational maturity is not as challenging as you thought. When your infrastructure is stable and functional enough to allow you to look beyond day-to-day operations, it is simply a matter of developing a full partnership with the business and its goals. Realizing that IT operations aren’t a cost center, but a source of innovation is a natural growth stage for a business.