ServiceNow,ITSM,ITOM
Whole industries have been disrupted and transformed in recent years by digital technology. As a technology consulting professional, you’ll help businesses realize the value they can gain from their IT investments — supporting strategy and being a key growth driver. As part of a high-performing team, you’ll deliver exceptional client service — providing advice on how technology enablement, digital transformation and enterprise intelligence contribute to performance improvement, as well as how technology can act as multiplying effect during major program transformations.
Key Profile Requirements:
A good understanding of the ServiceNow platform and how it can support a client’s digital strategy
The desire and eagerness to learn and grow your career within the consulting industry
Have a technical mindset with a keen focus on problem solving and the provision of high-quality documentation
A customer-focused approach to work demonstrated by using a deep understanding a client’s environment and supporting the project team to tailor improvement strategies and transformative opportunities precisely to their specific circumstances.
The confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds
An awareness of the financial, resourcing, planning, risk, and quality aspects required to deliver a successful client technology program.
Pervious relevant work experience in Consulting or Industry roles involved in ServiceNow operations, management, and projects
Formal ServiceNow certifications
Experience with ServiceNow capabilities other than IT, including Risk, Cyber, Global Business Services, HR, and financial management
Experience gained in a client-facing environment
Knowledge of presentation tools and good presentation skills
Effective communication skills – written and oral, virtual, and face-to-face
Project Management skills
Knowledge of the business processes supported by ServiceNow
Been involved in pre-sales and sales activities
Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization.
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Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enables organizations to leverage our capabilities in developing winning strategies and cost-effective solutions. We are an UN Women Empowerment Principal Signatory and are certified from National Minority Supplier Development Council.
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